Frequently Asked Questions
We will always try our best to accommodate you if you're running behind, stuck in traffic, etc. It happens we know! However, your tardiness can affect the remainder of our teams' day delaying them for their clients who come on time. Please always call if you even think you might be late; we rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!
Is there a Cancellation Policy?
Your appointment is very important to us. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore we respectfully request at least 24 hour notice for adjustments or cancellations. We ask that all new guests deposit $50 for the service, in the event that we do not receive the required notice for adjustments or cancellations. Also, for our current quests, if we do not receive the required notice for adjustments or cancellations, the following fee will be added on to your next service charge.
What is your policy on gratuity?
We accept cash gratuity only.
What is your child policy
Due to the liability, safety reasons, and the comfort of our guest, we ask that children remain seated in the waiting area or you will be asked to reschedule.
What about my cell phone?
Te relax and enhance your spa experience, please turn off your cell phones.
What about my medical history
Please let your service provider know of any medical conditions or concerns. If you are using Retin-A or AHA please inform your service provider..
*Additional charge* All prices listed are base prices and depends on hair texture, length and desired results.